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How to transfer website from my current provider to your hosting?

Knowledgebase

Switching hosting providers can be a daunting task, but we aim to make the process as smooth as possible for you. We offer a free transfer service to help you move your website to our hosting platform. All you need to do is submit a ticket, and we’ll handle the rest. Your website will be transferred within 7 days, and you’ll have the opportunity to review everything before the DNS is updated. Below is a comprehensive guide on how to transfer your website to our hosting service.

Pre-requisites

  • Access to your current hosting cPanel or admin panel
  • Access to your new hosting account with us
  • Basic understanding of website files and databases

For Websites Without MySQL Databases

Step 1: Upload Files to Our Server

  • Log in to your new hosting account with us.
  • Navigate to the public_html folder.
  • Upload all your website files to this folder.

Step 2: Update Configuration Files (If Applicable)

  • If your PHP website has configuration files where the domain name or file paths are set, make sure to update these values.

For Websites With MySQL Databases

Step 1: Backup Your Database on the Old Server

  • Log in to your current provider’s cPanel.
  • Access phpMyAdmin and select your database.
  • Click on the ‘Export’ tab.
  • Choose ‘Save as file’ and select ‘gzipped’.
  • Download the database backup.

Step 2: Create a New Database on Our Server

  • Log in to your new hosting account with us.
  • Navigate to the MySQL section in the control panel.
  • Create a new database and MySQL user.
  • Click on ‘Add User To Database’.
  • Note down the database details; you’ll need them later.

Step 3: Import Database Data to Our Server

  • Access our phpMyAdmin tool via cPanel.
  • Click on the ‘Import’ tab.
  • Browse to your database backup file (e.g., yourdatabase.sql.gz).
  • Click ‘Go’ to start the database restoration process.

Step 4: Update Configuration Files

  • Open the configuration file of your PHP script.
  • Update the database host, name, username, and password with the details you noted down earlier.
  • Note: We use localhost as the MySQL hostname.

Free Transfer Service

If you’d rather not go through these steps yourself, remember that we offer a free transfer service. Simply submit a ticket, and we’ll take care of everything for you.

Final Review and DNS Update

Once the website is transferred, you’ll have a chance to review it before we update the DNS settings. This ensures that your website functions as expected on our hosting platform.

Tips for a Smooth Transition

  • Backup Everything: Always have a backup of your website files and databases before initiating the transfer.
  • Review and Test: After the transfer, thoroughly review and test your website to ensure everything is working as expected.

By following this guide, you can ensure a seamless transition to our hosting service. Feel free to reach out to our support team if you encounter any issues or have further questions.

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Important Notice

We are currently unable to take or return calls. For sales inquiries, please email info@mediafortress.com.au For existing customers, please email support@mediafortress.com.au from a recognized email address.

Thank you for your understanding.